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Client Feedback and Satisfaction

See survey results and feedback from clients like you.

How satisfied people were after they spoke to us.

Customer Service Quality Rate

Very satisfied: 61% | Satisfied: 12% | Undecided: 6% | Dissatisfied: 4% | Very Dissatisfied: 7%
*Client names have been changed to protect privacy

Client Feedback


Client YN*
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Financial Coach: BG

Rated by client: 

Client Relationship Manager: Simon Green

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

YN's Feedback: I have had a great experience with my contact here at OVLG. They have saved me alot of money on my debt that i have.

Suggestion: none

Client JK*
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Financial Coach: Shane Rogers

Rated by client: 

Client Relationship Manager: Sean Lewis

Rated by client: 

Preferred Contact Medium: Email

Overall Satisfaction Level: Dissatisfied

JK's Feedback: It has been over a week and I have received no feedback to my email

Suggestion: Better communication with clients

Client PL*
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Financial Coach: Benjamin Graham Test

Rated by client: 

Client Relationship Manager: Simon Green

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

PL's Feedback: Benjamin got my file started and did so diligently and professionally. Shirley has been a great communicator thus far and just today closed one of my accounts with a settlement for $3800 less than I owed. Her quick responses to my inquiries are great for dealing with the stress of credit card debt. This was a great start to my relationship with OVLG.

Suggestion: No particular suggestions at this time as my experience has been excellent so far!

Client RG*
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Financial Coach: Robin Nelson

Rated by client: 

Client Relationship Manager: Oscar Sanchez

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

RG's Feedback: Ronald has done a great job with my account, I do thank him much. He has been there when I was having the worse time of my life and has help me be able to relax in this process. this has saved my job.

Suggestion: no changes

Client RP*
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Financial Coach: Stephen Roberts

Rated by client: 

Client Relationship Manager: Nita Baker

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

RP's Feedback: Nita Baker has been outstanding in handling my creditors to resolve my financial situations to get me debt free and keep me informed on all situations for my acceptance, or if I have concerns and the best decision to resolve the financial matter. She keeps me up to date on all matters with email or phone calls for immediate actions to resolve settlements. Nita, has been a real asset to me and my family in our financial crisis to provide the best for me to resolve my finances to date. I have complied with available funds to ensure all settlements are resolved with Oakview Law Group concerns for me with Nita Baker. She has been outstanding and excellent in all areas to provide the best for me. I thank her for the support she has shown and I know she will continue until all has been resolved, which is credited to her and her efforts for her clients. Again, Thank You for your help and support. Raymond Powell

Suggestion: Keep all reports available to the clients up to date and current with accurate figures with all creditors. Account balances of creditors, settlement amounts, payment amounts and fees to handle resolvements for the clients. This information is helpful to review and stay current on all financial situations. Financial data is very important to the clients.

Client JG*
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Financial Coach: Peter Simon

Rated by client: 

Client Relationship Manager: Nita Baker

Rated by client: 

Preferred Contact Medium: Email

Overall Satisfaction Level: Very Satisfied

JG's Feedback: Nita Baker is tops in my book. She has always responded to each of my queries very quickly and is most helpful! Her caring attitude and expertise certainly makes me feel like I am a very important client! I appreciate Nita more than mere words can ever begin to express!

Suggestion: Not a thing that I can think of

Client RG*
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Financial Coach: Shane Rogers

Rated by client: 

Client Relationship Manager: Priscilla Robinson

Rated by client: 

Preferred Contact Medium: Email

Overall Satisfaction Level: Satisfied

RG's Feedback: Priscilla has done a very good job.

Suggestion: My account is now voluntarily as all but one creditor has been settled. The remaining creditor will not return phone calls from either you or me and I have decided to handle them personally. I have remaining funds i my trust account of $630 and do not understand why it will take 15 days to get those funds back. All fees have been settled and I can really use the money. Please let me know. Thank you, Robert G Gilbride

Client WB*
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Financial Coach: Benjamin Graham Test

Rated by client: 

Client Relationship Manager: Oscar Sanchez

Rated by client: 

Preferred Contact Medium: Email

Overall Satisfaction Level: Very Satisfied

WB's Feedback: We are at peace with the help we are recieving from Oak View Law Firm, we are especially pleased with the way Oscar is working with us..the Fact that he is one phone away from us is very comforting. he also helps us to not feel guilty about having our multiple debts resolved with the Companies not being cheated. It was NEVER our intent to "Get Something for Nothing" We had so many Family issues and Family Members we were taking care of, that it SOON got out of hand.When Wm had to leave a job because of health Issues we began to drown in Debt. Thank You Oak View for the Help we are recieving!! God Bless all who are involved! We can and are holding our heads up high again because we know our debt is being resolved.

Suggestion: None that we can think of now. Thank You All!

Client SJ*
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Financial Coach: Stephen Roberts

Rated by client: 

Client Relationship Manager: Shirley Smith

Rated by client: 

Preferred Contact Medium: Email

Overall Satisfaction Level: Very Satisfied

SJ's Feedback: When I first call and spoke to Mr Roberts about the program he was wonderful he explain everything so well and made me feel good about clearing up my debt. And I can not give Mrs Shirley Smith enough praise she have been awesome in help me with my questions when I call or email she is very very good in getting back with me as soon as possible I would tell anyone that is looking to get out of debt to call OVLG and to ask for Mrs Shirley Smith the be their relationship manager I really apperciated all the hard work she is doing for me Thanks Mrs Smith job well done

Suggestion: nothing it is great

Client JV*
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Financial Coach: Patrick Smith

Rated by client: 

Client Relationship Manager: Priscilla Robinson

Rated by client: 

Preferred Contact Medium: Telephone

Overall Satisfaction Level: Very Satisfied

JV's Feedback: Thanks for helping me with this dept. Really helped me a lot with my budget. Thanks.

Suggestion: Nothing, OVLG is at the best standard at this dept consultation.


Last Updated on: Tue, 8 Aug 2017